Daniel's Plumbing & Son

Privacy Policy

Effective Date: July 31, 2026

Daniel’s Plumbing & Son (“Daniel’s Plumbing,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request plumbing service, schedule an appointment, or otherwise interact with our business.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name

  • Phone number

  • Email address

  • Billing or service address

  • Appointment details

  • Information about your plumbing needs

  • Payment or billing information, when applicable

  • Messages, photographs, or other information submitted through our website, email, text messages, or online forms

We may also automatically collect basic information about your use of our website, including:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Approximate geographic location

  • Referral source

  • Website interactions

  • Advertising and analytics information

How We Use Your Information

We may use the information we collect to:

  • Respond to questions and plumbing service requests

  • Schedule, confirm, and manage appointments

  • Provide plumbing inspections, repairs, installations, maintenance, and related services

  • Prepare estimates and process payments

  • Communicate with you about your service request

  • Send appointment confirmations, reminders, updates, and follow-up messages

  • Maintain customer and service records

  • Improve our website, services, and customer experience

  • Measure the performance of our advertising and marketing campaigns

  • Follow up with current or potential customers

  • Detect fraud, misuse, or security concerns

  • Meet legal, accounting, insurance, and business obligations

Website Tracking, Cookies, and Advertising

Our website may use cookies, pixels, analytics tools, call-tracking technology, and advertising services provided by companies such as Google, Meta/Facebook, or similar platforms.

These technologies may help us:

  • Understand how visitors use our website

  • Measure website and advertising performance

  • Identify the source of calls or service requests

  • Improve our marketing campaigns

  • Display advertisements that may be relevant to visitors

You may adjust your browser settings to block or delete cookies. You may also use any cookie preference tool made available on our website. Some parts of the website may not function properly when cookies are disabled.

Sharing Your Information

We do not sell your personal information for money.

We may disclose information to trusted service providers and contractors that help us operate our business, including:

  • Website hosting and maintenance providers

  • Online scheduling platforms

  • Payment processors

  • Email and text-message providers

  • Call-tracking and telephone service providers

  • Customer relationship management systems

  • Advertising and analytics platforms

  • Insurance providers

  • Accountants, attorneys, and other professional advisers

These parties may use personal information only as needed to perform services for us or as otherwise permitted by law.

We may also disclose information:

  • When required by law, court order, subpoena, or government request

  • To protect our customers, employees, business, property, or legal rights

  • To investigate fraud, security incidents, or misuse of our website

  • As part of a merger, acquisition, sale, financing, or transfer of business assets

Phone Calls, Text Messages, and Emails

By providing your contact information, you agree that Daniel’s Plumbing & Son may contact you by telephone, email, or text message regarding:

  • Your service request

  • An appointment

  • An inspection or estimate

  • Service updates

  • Billing or payment matters

  • Customer support

  • Related business communications

Message and data rates may apply. Message frequency may vary.

Consent to receive marketing text messages is not a condition of purchasing plumbing services. You may stop receiving marketing text messages by replying STOP. You may request help by replying HELP or by contacting us directly.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the message. Transactional messages related to active appointments, payments, or requested services may still be sent when necessary.

Telephone calls may be monitored or recorded for training, customer service, documentation, or quality-control purposes where permitted by law.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide requested services

  • Maintain service, warranty, accounting, and tax records

  • Resolve disputes

  • Enforce agreements

  • Meet insurance requirements

  • Comply with legal obligations

The length of time we retain information may vary depending on the type of information and why it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic system, storage method, or internet transmission is completely secure. We cannot guarantee the absolute security of information submitted to or maintained by us.

Children’s Privacy

Our website and plumbing services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

Third-Party Links

Our website may contain links to websites, applications, payment services, social-media platforms, or other services operated by third parties.

We do not control and are not responsible for the privacy practices, content, availability, or security of third-party websites or services. You should review the privacy policies of those third parties before submitting information to them.

Your Privacy Choices

Depending on your location and applicable law, you may contact us to request that we:

  • Update or correct your personal information

  • Provide information about the personal information we maintain

  • Delete certain personal information

  • Stop sending marketing communications

  • Review a privacy-related concern

Some requests may be subject to legal exceptions, identity verification, or business recordkeeping requirements.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal obligations.

Changes will be posted on this page with an updated effective date. Your continued use of our website after an updated policy is posted means that the updated policy will apply to your future interactions with us.

Contact Daniel’s Plumbing & Son

For questions about this Privacy Policy or how we handle personal information, contact us through our website or at one of our business locations.

Long Beach Location

Daniel’s Plumbing & Son
1370 Redondo Avenue
Long Beach, CA 90804
Phone: (562) 577-5249

San Diego Location

Daniel’s Plumbing & Son
9235 Trade Place, Suite D
San Diego, CA 92126
Phone: (619) 820-1241

Email: [INSERT PRIVACY OR BUSINESS EMAIL]
Website: https://danielsplumbingcompany.com/

California Privacy Rights

California residents may have certain privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), when the law applies to our business and the personal information involved.

These rights may include:

  • The right to know what personal information we collect, use, disclose, sell, or share

  • The right to request access to personal information we have collected

  • The right to request deletion of certain personal information

  • The right to request correction of inaccurate personal information

  • The right to opt out of the sale or sharing of personal information

  • The right to limit certain uses or disclosures of sensitive personal information, when applicable

  • The right not to receive discriminatory treatment for exercising privacy rights

These rights are subject to exceptions and limitations under applicable law.

Categories of Personal Information We May Collect

During the preceding 12 months, we may have collected the following categories of personal information:

Identifiers

Examples may include:

  • Name

  • Phone number

  • Email address

  • Postal or service address

  • IP address

  • Online identifiers

Customer Records

Examples may include:

  • Contact information

  • Appointment information

  • Service requests

  • Estimates

  • Invoices

  • Billing details

  • Customer correspondence

Commercial Information

Examples may include:

  • Plumbing services requested

  • Appointments scheduled

  • Estimates received

  • Purchases or payments

  • Service and warranty history

Internet or Electronic Network Activity

Examples may include:

  • Website pages visited

  • Form interactions

  • Browser type

  • Device information

  • Cookie identifiers

  • Referral information

  • Advertising interactions

Geolocation Information

Examples may include:

  • Approximate location based on an IP address

  • A service address voluntarily provided by a customer

Audio, Electronic, or Similar Information

Examples may include:

  • Voicemail messages

  • Recorded calls, when applicable and permitted by law

  • Emails

  • Text messages

  • Photographs

  • Online form submissions

Professional or Employment-Related Information

This category may be collected when a person applies for employment or submits work-related information to us.

Inferences

Examples may include:

  • Likely plumbing service interests

  • Advertising preferences

  • Customer communication preferences based on interactions with our website or advertisements

Sources of Personal Information

We may collect personal information from:

  • You directly when you call, text, email, request an estimate, submit a form, make a payment, or schedule service

  • Our website and online scheduling systems

  • Advertising, analytics, and call-tracking platforms

  • Social-media platforms

  • Referral partners

  • Service providers that support our website, communications, scheduling, payments, advertising, or customer management systems

  • Publicly available sources, where permitted by law

Business and Commercial Purposes for Collecting Information

We may collect, use, or disclose personal information to:

  • Respond to inquiries and plumbing service requests

  • Schedule and manage appointments

  • Provide plumbing inspections, repairs, installations, and maintenance

  • Prepare estimates and invoices

  • Process payments

  • Send confirmations, reminders, updates, and follow-up communications

  • Maintain service, accounting, warranty, and customer records

  • Improve our website and customer experience

  • Measure website and advertising performance

  • Protect against fraud, misuse, and security incidents

  • Meet legal, insurance, tax, and regulatory obligations

Disclosure of Personal Information

We may disclose personal information to service providers or contractors that help operate our business, including:

  • Website hosting providers

  • Scheduling platforms

  • Payment processors

  • Email and text-message providers

  • Telephone and call-tracking providers

  • Customer relationship management systems

  • Advertising platforms

  • Analytics providers

  • Insurance providers

  • Accountants, attorneys, and professional advisers

We do not sell personal information in exchange for money.

However, certain uses of cookies, pixels, advertising technology, or analytics services may be treated as a “sale” or “sharing” of personal information under California law. This may include disclosing internet activity, device information, cookie identifiers, or advertising identifiers to platforms such as Google or Meta/Facebook for analytics, advertising measurement, or remarketing.

Right to Opt Out of Sale or Sharing

California residents may request to opt out of the sale or sharing of their personal information when this right applies.

You may submit a request by contacting us at:

Long Beach: (562) 577-5249
San Diego: (619) 820-1241
Email: [INSERT PRIVACY OR BUSINESS EMAIL]

You may also manage cookies through your browser settings or through any cookie preference tool available on our website.

Where required, we will also process legally recognised browser-based opt-out preference signals.

Sensitive Personal Information

We do not collect or use sensitive personal information for the purpose of inferring characteristics about individuals.

We may collect information such as a service address, account credentials, or payment-related information when reasonably necessary to:

  • Schedule or provide plumbing services

  • Process transactions

  • Protect customer and business security

  • Prevent fraud

  • Meet legal or recordkeeping obligations

How to Exercise Your California Privacy Rights

To submit a privacy request, contact us at:

Long Beach: (562) 577-5249
San Diego: (619) 820-1241
Email: [INSERT PRIVACY OR BUSINESS EMAIL]

Please describe the privacy right you wish to exercise and provide enough information for us to locate the relevant records.

We may need to verify your identity before completing a request. Verification may require confirming information such as:

  • Your name

  • Phone number

  • Email address

  • Service address

  • Recent appointment or plumbing service details

We will use information submitted for verification only to evaluate and respond to the privacy request.

You may designate an authorised agent to submit a request on your behalf. We may require proof that the agent is authorised to act for you and may also verify your identity directly.

Responding to Requests

We will respond to verified privacy requests within the time required by applicable law.

In some cases, we may need additional time. When permitted, we will notify you of the reason for the extension.

We may deny or limit a request when an exception applies, including when information must be retained to:

  • Complete a transaction

  • Provide requested services

  • Maintain warranty, accounting, tax, or legal records

  • Detect or prevent fraud

  • Protect security

  • Exercise or defend legal claims

  • Comply with applicable law

Non-Discrimination

We will not unlawfully discriminate against you for exercising your California privacy rights.

This means we will not, because you exercised a privacy right:

  • Deny plumbing services

  • Charge a different price

  • Provide a different quality or level of service

Different treatment may occur only when permitted by applicable law.

California “Shine the Light” Rights

California Civil Code Section 1798.83 may allow California residents to request certain information regarding disclosures of personal information to third parties for their direct-marketing purposes.

Daniel’s Plumbing & Son does not disclose personal information to third parties for their own direct-marketing purposes without permission.

Questions about this section may be submitted using the contact information listed above.